Last Updated: 15/12/2025
Website: https://getdigitalaccess.com/
1. OUR COMMITMENT TO YOU
At GetDigitalAccess.com, customer satisfaction is our top priority. We take pride in delivering high-quality digital products and a 5-star support service. We understand that technical issues can happen, and we are dedicated to going the extra mile to resolve any concerns related to our products or services.
2. CONTACT US FIRST
Before requesting a refund, we kindly ask for the opportunity to assist you. Many issues can be resolved quickly by our technical team.
If you encounter a problem, please contact us immediately:
- Email: contact@getdigitalaccess.com
- Support Ticket / Live Chat: Available on our website.
Please allow 24-72 hours for our Support Team to investigate your issue and respond. We are determined to find a solution that ensures your satisfaction.
3. POLICY FOR DIGITAL PRODUCTS (SOFTWARE & DOWNLOADS)
Due to the nature of digital media (software, licenses, and instant downloads), products are generally non-returnable once they have been accessed or downloaded.
Unlike physical goods, digital software cannot be “returned” in the traditional sense. Therefore:
- All sales are considered final once the product delivery has been completed.
- We do not offer a “trial” or “grace period” after purchase.
4. ELIGIBILITY FOR REFUNDS
While our standard policy is “All Sales Final,” we acknowledge that exceptional circumstances can occur. A refund may be processed under the following specific conditions:
- Non-Delivery of Product: You have not received the delivery email or download link due to a system error (and we cannot resolve it manually).
- Major Defects: The product downloaded is entirely damaged, non-functioning, or fails to perform the core functions described on our website.
- Unresolvable Issues: If our support team is unable to fix a technical issue that prevents the software from working on your device (provided your device meets the minimum system requirements).
5. NON-REFUNDABLE SCENARIOS
Refunds will not be granted in the following situations:
- Change of Mind: You simply decided you do not want the product anymore after buying it.
- Lack of Usage: You purchased the product but chose not to use it.
- Incompatibility: You purchased software that is not compatible with your device, despite the system requirements being clearly listed on our site.
- Lack of Expertise: You are unable to use the software due to a lack of technical knowledge, even though the software is functioning correctly.
6. HOW TO REQUEST A REFUND
If you believe you qualify for a refund based on the “Eligibility” section above, please contact us at contact@getdigitalaccess.com with:
- Your Order ID.
- A detailed description of the issue.
- Screenshots or evidence of the technical error.
We review requests on a case-by-case basis and aim to be fair and transparent with all our customers.